Local care, serving Worcester County & Central MassachusettsQuestions? 774-745-0647

Someone to lean on, every step.

Navigating home care can feel overwhelming. We can help you understand the options and take the next step with confidence.

Older adult smiling in an embrace with a family member
Getting started

Making home care easier to understand.

01

Start the conversation

Call with general questions about services and eligibility; avoid sending health records through regular email.

02

Assessment and orders

We determine care needs and review required medical orders, service area and availability.

03

Coverage review

Coverage, prior authorization and possible patient costs depend on your specific insurance plan.

04

Individualized care

Our clinicians coordinate a plan with realistic goals and clear communication.

Supporting the whole family

Support for the people who care.

Family members are often the heart of home care. We value their insights, respect their involvement and provide education and coordination as appropriate.

Some programs may provide payment or reimbursement for qualifying family caregivers, but eligibility depends on the program and insurance plan. Ask our team whether options may apply to your situation.

Questions about care?
An older adult with a family member
Common questions

Practical answers, without the jargon.

How do I know whether someone qualifies for home health care?

Clinical needs, provider orders, homebound requirements for some programs, and insurance coverage determine eligibility. Call us to discuss general requirements.

Does Medicare pay for home health services?

Medicare may cover medically necessary, eligible home health services under its requirements. Coverage and patient costs depend on the benefit and circumstances.

Can a family member stay involved in care planning?

Yes. We encourage appropriate family involvement, consistent with the patient's preferences and privacy requirements.

Does A Caring Touch provide 24-hour live-in nursing?

Call our office to discuss needs and current service availability. Some requests require other levels of care or additional arrangements.

Can I email records or medication lists through the website?

Please do not send protected health information using the public contact form or ordinary email. Our intake staff can direct you to an appropriate secure process.

More frequently asked questions